| Non-Fee Information Services to Public, Fiscal 2002 |
| |
|
| Information and Reference Division direct reference services |
|
In person |
25,145 |
By correspondence |
46,505 |
By email |
57,263 |
By telephone |
197,949 |
| Total |
326,862 |
| |
|
| Office of the General Counsel direct reference services |
|
By correspondence |
251 |
By telephone |
1,500 |
| Total |
1,751 |
| |
|
| Receiving and Processing Division services |
|
By correspondence |
10,416 |
By telephone |
7,624 |
| Total |
18,040 |
| |
|
| Licensing Division direct reference services |
|
In person |
427 |
By correspondence |
2,500 |
By telephone |
9,024 |
| Total |
11,951 |
| |
|
| Grand total direct reference services |
358,604 |
|
